Service Analyst

**Job title:** Service Analyst – SR Monitoring **Reports to:** Assistant Manager - SR Monitoring **Group:** Contact Center & Customer Care- Digital Banking Group **JOB SUMMARY / PURPOSE:** This role is responsible for extracting, processing, monitoring and reviewing service requests on a regular basis, ensuring that each SR adheres to defined standards and procedures. **JOB RESPONSIBILITIES / CHALLENGES / WORK EXAMPLES: ** - Extracting and processing service requests. - Monitoring and reviewing of service request’s / Live calls from the risk management perspective. - Identifying potential issues and providing effective resolution, coordinating with cross functional divisions. - Providing high quality service management to ensure customer satisfaction. - Risk identification and mitigation in customer transactions. **UBL Classification: Internal | External** **Internal:** - Service & Quality - Branch Network - Transformation Group and other Cross Functional units i.e. CPU, AFU, RDA, HR, Audit, Compliance etc. **External:** NIL **KNOWLEDGE / QUALIFICATIONS / EXPERIENCE AND SKILLS: ** **Minimum Qualifications: ** ▪ Matriculation / O - level **Maximum Qualifications: ** ▪ Intermediate / A - level **Minimum Experience:** ▪ Fresh or minimum I year experience of customer services **Job Specific Skills: ** • Proficiency in system handling and technical awareness • Adaptability to evolving situations and team orientated mindset with strong collaboration skills. **Behavioral Skills:** • Good Communication Skills in English & Urdu • Strong interpersonal and problem solving skills. **WORKING ENVIRONMENT: ** ▪ Internal - 100% ▪ External - 0%

Job Details

Functional Area:

Software & Web Development

Total Positions:

99998888 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Age:

18 - 34 Years

Minimum Education:

Bachelors

Career Level:

Entry Level

Experience:

Doesn't Matter

Apply Before:

Nov 08, 2025

Posting Date:

Oct 08, 2025

United Bank Limited (UBL)

· 301-600 employees - Lahore

United Bank Limited is the second largest private commercial bank in Pakistan with over 1000 branches and has an international presence in 10 countries. We are a growing bank with immense potential and prospects for employment in the offering. We are on the path rerouted for attaining excellence; to achieve our goals for more prosperity and to enhance our internal and external equity. We believe in setting the right goals for the right jobs and we strive to identify the right resources. UBL is known for redefining the career paths and growth prospects of all its employees, and we pride ourselves in that. In order to ensure their success, we provide an affluent work environment, conducive and beneficial to the enrichment of their personal grooming and one that proves instrumental for the success of the Bank. UBL is the place for you if you are willing to materialize all your deliverables in alignment with the organization's holistic vision to grow and excel.