Branch Manager

HBL

Multiple Cities, Pakistan

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Posted Jun 02, 2025 Report Job

As a Branch Manager at HBL, you play a crucial role in leading and managing a team of eight professionals. Your primary focus is on achieving branch objectives while ensuring exceptional customer service. You will utilize your strong leadership skills to drive team performance, foster a collaborative work environment, and build strong relationships with customers to enhance branch profitability. With three years of banking experience in a similar role, you will implement effective strategies to improve operational efficiency and address challenges effectively, ensuring that the branch meets its targets and maintains high standards of service quality.
Responsibilities

Lead and manage a team of eight banking professionals to ensure the achievement of branch goals.
Develop and implement strategies that enhance customer service and drive branch profitability.
Monitor team performance and provide coaching to enhance skills and productivity.
Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
Oversee daily branch operations, ensuring compliance with banking regulations and internal policies.
Utilize Salesforce to manage customer interactions and streamline service delivery processes.
Analyze performance metrics and develop improvement plans to address areas of opportunity.
Conduct regular training sessions to develop team capabilities and foster a high-performance culture.
Collaborate with upper management to align branch objectives with overall company goals.
Prepare and present reports on branch performance, highlighting successes and outlining challenges.
Identify market trends to inform strategy and position the branch competitively in the local market.