Customer Service Representative

Crescent Technologies Pvt. Ltd

Lahore , Pakistan

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Posted Jul 17, 2026 Report Job

PKR. 50,000 - 50,000/Month

Crescent Technologies Pvt. Ltd is seeking a dedicated Customer Service Representative to join our team. This role involves directly interacting with customers across multiple channels, delivering exceptional support to resolve inquiries and issues efficiently. The ideal candidate demonstrates strong communication skills in both English and Urdu, adapting to diverse customer needs while maintaining a professional demeanor. Working with flexible shifts, including evenings, the representative contributes to customer satisfaction by handling complaints with calmness and ensuring effective problem resolution. The Customer Service Representative plays a vital role in upholding Crescent Technologies' commitment to quality service. Proficiency in CRM software and email correspondence is essential to document interactions and provide timely follow-ups. This position welcomes candidates new to the workforce as well as those with prior experience in BPO or customer-facing roles. The representative must possess excellent conflict management capabilities to de-escalate situations smoothly while supporting the company's product offerings through comprehensive product knowledge.
Responsibilities

Provide timely and accurate information to customers through phone, email, and chat channels.
Address customer inquiries about products, services, and policies with clarity and professionalism.
Utilize CRM software to log customer interactions, track issues, and update customer records.
Resolve complaints and issues promptly while maintaining a calm and courteous attitude.
Collaborate with internal departments to escalate unresolved problems and ensure customer satisfaction.
Manage multiple communication channels effectively to support customer needs.
Demonstrate in-depth knowledge of company products to assist customers accurately.
Maintain confidentiality and comply with company security and privacy policies.
Participate in training sessions to improve skills and stay updated on product changes.
Adapt to flexible work schedules, including evening shifts, to provide continuous customer support.
Apply conflict management techniques to de-escalate tension and foster positive interactions.